Theo

CH Starr Creek's Theo Béni de Crescendo CGC RN TT HT RATN CAX

Theo is "on ice" to approved bitches

CH Aftershock's Lord Gabriel CDX RN CGC x AKC/UKC CH Starr Creek's La Geneviéve Exquise CD RA CGC HIC TT

Pedigree

Breeder-Owners: Leslie & Sharon Webb; Larry & Chris Cooper

23 August 2006 - 16 December 2019

Reg: DN16720101

Height/Length: 25" x 25"

OFA Hips: Excellent BT-5547E79M-VPI

OFA Elbow: Normal BT-EL2777M55-VPI

Cerf: Normal BT-3763

2006 Software Glitch:

07 September 2006

Dear Mr Larry Cooper,

I am writing this email to inform you of a recent development that

needs your immediate attention. It seems like the "unit" that was

delivered to my house 2 weeks ago has developed a "glitch". After

checking the "mother board" and verifying that all was in perfect

working order, the next logical assumption was that the problem had

to be a "software" issue..... and let me just say the "unit"

certainly is soft.. Since this is YOUR department I am requesting

your help.

Sometime yesterday, 09/06/06, the "unit" now know as "Theo" started

making a terrible noise. At first it was intermittent so I didn't

really worry about it. But sometime last night (around 1 am) it

seemed to have entered into a software "loop". This lasted for a

couple of hours - the "unit" was unplugged from the "motherboard"

and when plugged back in the noise subsided some what but not

completely. After unplugging the unit again, the noise increased in

length and volume. It seemed to be running on some internal battery

backup system(I didn't order one of these - I hope there was no

extra charge!). The "unit" became quiet only after running out of

power.

But, the unit seems to also be equipped with an

internal "recharging" system (again, something I did not order) as

the noise has reappeared this morning. In addition to the original

noise, which I can only describe as a , H O W L, there now seems to

be new sounds.

I have looked over my original order and did not find a line item

for a sound card or a microphone. Therefore I can only assume that

the "unit" has some sort of "software" programmed into it that was

not in the original product description. If you would please check

with your other Engineer (Gabriel), and your Technician (Chris),

and let me know if there is anything that can be done to fix

this "glitch" I would appreciate it.

I understand that custom orders are not "returnable", and up to this

point there has not been a problem with this particular "unit".

After last night I am beginning to wonder if there are any other

software "surprises" (kind of like that big software company based

in Seattle).......... If so, I would appreciate knowing what else

might have been programmed into the "unit".

I await your input to this matter.

Sincerely,

Sleepless in Atlanta

Sharon

07 September 2006

Dear Sharon,

First of all, let me thank you for purchasing our top-of-the-line

THEO (Tervuren High Energy Output) unit. You can expect many years

of satisfaction from the THEO, if given proper care.

Tervuren Inc. would like to thank you for taking time to write with

your concerns about your 2-week old unit. We take pride in all of

our units, and would like to address your questions, so you may

enjoy your THEO to the fullest extent possible.

Concerning the noise you are now experiencing, let me assure you

that this is totally normal. At Tervuren Inc, our Primary Input

Engineer (Mr. Champion Gabriel) has developed a way to ensure that

our units actually gain production output capability as they age.

However, as noted in your Tervuren Users Manual, the THEO is

designed to be wholly supported by the motherboard for the first 4-5

weeks following initial installation. Detaching the THEO too soon

from the motherboard may result in louder than expected noise

output. This can be rectified by reattaching the THEO to the

motherboard, using one of the TEATS (Touch Entry Adaptors for

TervurenS) located on the underside of the motherboard.

Also, the THEO is designed to enter "sleep" mode after a period of

inactivity, which explains the noise reduction. Let me assure you

that this, in no way, denotes a lack of power, only storage of power

to be used during the next activity cycle. All Tervuren Inc. units

have this functionality built into their primary circuitry.

The HOWL (Hours of Output Without Letup) is a standard feature with

the THEO, and marks the point at which the unit enters the Stage 2

output cycle. During the Stage 2 cycle, you will notice greatly

increased activity from the unit â€" much more than was seen during

the first two weeks following installation. This is natural with

all models we deliver.

As for "surprises", there are none. With the THEO, you will notice

an increase in demand, as it powers up to full potential. This

usually begins around 8 weeks following initial installation, and

levels off somewhere around 4-6 months following start-up.

In conclusion, let me say that we are confident you will find your

THEO to be everything you expected. However, in this one case, we

are willing to make an exception to our no-return policy. If, by

the time your THEO enters its 8-week demand cycle, you are not

totally satisfied, we will be happy to arrange for pick-up and

return of the unit, at no cost to you.

Sincerely,

Larry Cooper

President and CEO

Tervuren Inc.

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